Privacy Policy

1. Introduction

Team No Sweat LLC (“we,” “us,” or “our”), a North Carolina limited liability company, operates under the following trade names:

• Lake Norman Handyman (lakenormanhandyman.com)
• Charlotte Shed Builders (charlotteshedbuilders.com)

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our websites, request a quote, schedule services, or otherwise interact with our business. By using our services or websites, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

• Contact information: name, email address, phone number, mailing address, and service address
• Account and billing information: payment card details (processed by Stripe; we do not store full card numbers), billing address, subscription tier selection
• Project details: property information, photographs of your property or project site, project specifications and preferences, scheduling information
• Communications: emails, text messages, phone call records, and other correspondence with our team
• Feedback and reviews: testimonials, reviews, and survey responses you voluntarily provide

2.2 Information Collected Automatically

When you visit our websites, we may automatically collect:

• Device and browser information: IP address, browser type and version, operating system, device identifiers
• Usage data: pages visited, time spent on pages, referring URL, click patterns
• Cookies and similar technologies: session cookies for site functionality, analytics cookies (Google Analytics) to understand site usage, and advertising cookies if you interact with our ads
• Location data: approximate geographic location derived from your IP address

2.3 Information from Third Parties

• Referral information from real estate agents, property managers, or other partners who refer you to our services
• Payment processing data from Stripe (transaction confirmation, partial card numbers)
• Publicly available property records used for project estimation

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing services: scheduling, performing, and managing handyman and related home services
• Processing payments: managing subscriptions, invoicing, collecting payment, and issuing refunds through Stripe
• Communications: responding to inquiries, sending appointment confirmations and reminders, providing project updates
• Marketing: with your consent, sending promotional offers, newsletters, and information about new services (you may opt out at any time)
• Business operations: project estimation, crew scheduling, materials procurement, quality control, and internal record-keeping
• Improving our services: analyzing usage patterns on our websites, gathering feedback, and improving our service delivery
• Legal compliance: complying with applicable laws, regulations, and legal processes

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: we share information with third-party vendors who help us operate our business, including Stripe (payment processing), Vercel (website hosting), and Google (analytics and business profiles). These providers are contractually obligated to protect your information.
• Subcontractors: for certain projects, we engage licensed trade subcontractors (electrical, plumbing, HVAC). We share only the project-specific information necessary for them to perform their work.
• Legal requirements: we may disclose your information if required by law, court order, or government regulation.
• Business transfers: if Team No Sweat LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With your consent: we may share information for other purposes with your explicit consent.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Encrypted payment processing through Stripe (PCI-DSS compliant)
• HTTPS encryption on all our websites
• Access controls limiting employee and contractor access to personal information on a need-to-know basis
• Secure storage of digital records

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• Active client records: retained for the duration of the service relationship plus 3 years
• Project records: retained for 7 years after project completion, consistent with IRS record-keeping requirements
• Website analytics data: retained for 26 months
• Marketing communications data: retained until you unsubscribe or request deletion

You may request deletion of your personal information at any time, subject to our legal and contractual retention obligations.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete information
• Deletion: request that we delete your personal information, subject to legal retention requirements
• Opt-out of marketing: unsubscribe from promotional emails at any time using the link in any marketing email, or by contacting us directly
• Cookie preferences: you may control cookies through your browser settings; disabling cookies may affect website functionality

To exercise any of these rights, contact us using the information in Section 12 below. We will respond to verified requests within 30 days.

8. Additional Disclosures for California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights:

• Right to know what personal information we collect, use, and disclose
• Right to delete personal information, with certain exceptions
• Right to opt out of the sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising)
• Right to non-discrimination for exercising your privacy rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information (we do not use sensitive personal information beyond what is necessary to provide our services)

To exercise these rights, contact us at the information provided in Section 12 or submit a request through our website. We will verify your identity before processing any request.

9. Children's Privacy

Our services and websites are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you without unreasonable delay as required by the North Carolina Identity Theft Protection Act (NC General Statutes §75-65) and any other applicable laws. Notification will be provided via email, postal mail, or prominent notice on our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Effective Date” at the top of this policy and, where required by law, provide you with notice. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

Team No Sweat LLC
Charlotte / Lake Norman, North Carolina
Email: privacy@lakenormanhandyman.com
Phone: (704) 555-0100